Wines are heat and cold sensitive. So we ship all orders in protective packaging designed to help ensure safe delivery. For the vast majority of shipments, these shippers perfectly protect wines from typical temperature swings. However, very extreme weather is still an occasional risk to some wine shipments.
- We Recommend 3-Day. We cannot guarantee timely Ground delivery to areas experiencing Extreme Weather Warnings. If you are shipping to an area with such a warning, we recommend shipping 3-Day or faster as the safest option. We don't make additional profit on expedited shipping, but we commonly recommend at least 3-Day simply because its the safest approach.
- Ship to a Business whenever possible. This helps ensure an adult is there to sign on the first delivery attempt.
During periods of extreme weather, we often hold or otherwise modify shipments to best ensure safe delivery. This is because we always want your order moving, and/or delivered by Friday, and/or on its first delivery attempt. We do not want it sitting in an extremely cold truck, train car, or warehouse over the weekend. If your order is going to an area that is experiencing an Extreme Weather Warning, we could conceivably hold it up to 5 days in some circumstances.
Gift Boxed Orders. When shipping into extreme weather, we may occasionally opt to package etched wines in special packaging to protect them from cold. In those cases, gift boxes will be packaged in the same box but separately.
Holiday Exceptions: Mid-week holidays can cause slight shipping delays. For example, when shipping to a cold region, we do our best to avoid having your order sit in a freezing warehouse overnight.
We reserve the right to make these discretionary shipping decisions for you for Extreme Weather Warning areas. However, we ALWAYS try to get your shipments there on time and in perfect condition. Our wines and etched wines are gorgeous. We want you and the recipients to be happy and enjoy them 100%.
If you have any questions at any time, please call us toll free at 1-800-771-2823 #107