Things You Need To Know
- Proof of Age: Recipients must be 21 or over, and must show proof of age to the delivery driver.
- No Patios: UPS will NOT leave wine on a patio, porch or doorstep no matter what.
- 3 Delivery Attempts: UPS will attempt delivery 3x before returning an order to us.
- Avoid Extra Fees: If a package is returned to us, you may incur extra charges. UPS also charges you to change an address for a package already in transit.
Things We Recommend
- Ship to a business whenever possible
- Sign up for UPS MyChoice. If you order online often, this may change your life. :)
- Track your package with the tracking number we email you.
- Share the tracking if it is a gift being sent directly to the recipient.
We ship all orders in protective packaging designed to ensure safe delivery. For the vast majority of shipments, these shippers perfectly protect wines from typical temperature swings. However, very extreme weather is still an occasional risk to some wine shipments.
We reserve the right to make discretionary shipping decisions for you for Extreme Weather Warning areas. However, we ALWAYS try to get your shipments there on time and in perfect condition. Our wines and etched wines are gorgeous. We want you and the recipients to be happy and enjoy them 100%.
If you have any questions at any time, please please call us toll free at 1-800-771-2823 #107