We recently learned that many bistro-based credit card transactions of the past few months were AUTHORIZED, but NOT CAPTURED. That means the card was never actually charged. It was the credit card processor’s error, not something we ourselves had control over. However, the credit card processor arbitrarily began capturing / completing those transactions these last couple of days. If you are affected, they will appear on your statement as a charge from Miramonte. Some people may see multiple charges going back some months.
Rest assured, your card is not compromised; these were not duplicate or fraudulent charges. The charges are legitimate, just delayed from previous visits, visits in which you made credit card purchases thru our bistro register system. It’s a very unusual situation. The vast majority of our customers were only modestly affected. But some may be more affected than others. Please know, you are not alone — our own staff, managers and owners were impacted by this.
We truly apologize for any inconvenience this may have caused. We were as surprised as you; this truly blindsided us. What we DO know: according to the credit card processor, they have stopped any further back charges. So there will be no further surprises.
Additionally, we are actively advocating for you, working with the processor to have them resolve complications you may experience as a result of their actions. They have already made several concessions, and we expect more. We will keep club members updated via email as more information becomes available.
Again, we are very sorry for the challenges this may have caused anyone. I personally spent the better part of the day demanding answers from the credit card processor, and I won’t stop until the matter is 100% resolved. In the mean time, even though this is not in any way related to your wine club account, in an effort to be helpful, we are delaying wine club processing by 1-2 weeks.
If you have questions, comment or concerns of any kind, please call us Toll Free: 1-800-771-2823 ext #107. We’ll do all we can to help!
Cane Vanderhoof, CEO